Returns & Exchanges
At The Chiltern Brewery, we want you to be completely satisfied with your award-winning ales and local produce. If your order arrives damaged or incorrect, please contact us within 14 days for a full refund or replacement.
Contact Our Team
Email our customer service team with your order number and details of the issue, including photos of any damaged bottles or packaging.
Secure Packaging
If a return is required, ensure the items are securely packed in their original transit packaging to prevent any breakage during the return journey.
Return Shipment
Affix the provided return label to your parcel and drop it off at your nearest designated courier point or wait for a scheduled collection.
Refund Processing
Once we receive and inspect your returned items at the brewery, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing